FAQs
Orders & Payments
Can I cancel or edit my order after itโs placed?
Once an order has been placed, weโre usually unable to edit or cancel it. Please double-check your details before checkout. For urgent cases (like a wrong address), contact us at contact@yslysl.com immediately.
What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
Shipping & Delivery
When will my order ship?
All in-stock orders ship within 1 business days from our Foshan, China warehouse. Youโll receive tracking info by email once shipped.
How long does delivery take?
Delivery time depends on your location. Most US & EU orders arrive within 7โ10 business days after shipment.
My tracking says โdeliveredโ but I didnโt receive my package. What should I do?
Double-check the shipping address you provided
Look for a delivery attempt slip
Check hidden areas around your property
Ask neighbors or building staff
Wait 1โ2 extra days (sometimes couriers scan early)
If you still canโt find it, contact us at contact@yslysl.com
Returns & Exchanges
Whatโs your return policy?
You can return eligible items within 30 days of your order for a refund, exchange, or store credit.
What if my product is damaged or defective?
Please email contact@yslysl.com with your order number and photos. Weโll be happy to arrange a replacement within 60 days of purchase.
Products & Ingredients
Are YSLYSL products cruelty-free?
Yes! All our products are 100% cruelty-free.
Are your skincare products safe for sensitive skin?
Our formulas are developed with gentle ingredients suitable for most skin types. However, we recommend patch testing before full use.
Where are your products made?
Our products are developed and manufactured in China with strict quality standards, designed for international customers in the US & EU.
Discounts & Promotions
I forgot to apply my discount code. Can you help?
Yes! Please email us at contact@yslysl.com with your order number, and weโll be happy to assist.
Contact Us
How can I reach your team?
๐ง Email: contact@yslysl.com
๐ Phone: +86 180 2400 1333
๐ฌ Live Chat: Available during business hours (MonโFri, 9amโ6pm UTC+8)
Contact Us
๐ง Email: contact@yslysl.com
๐ Phone: +86 180 2400 1333
๐ฌ Live Chat: Available during business hours (MonโFri, 9amโ6pm UTC+8)